Refund policy

Please note:

Important! All Online Sale items are final. No returns, refunds or exchanges on sale items.

Our return period is 14 days after purchase. We will also only accept returns for product(s) purchased at full price. 

The Return and Exchange terms on this site are only applicable to products purchased on the site, at full price.

If a product is purchased as a bundle, all products included in the bundle must be returned. This includes discounted and free products.

B.O.D By Finch returns and exchange department operates 9am - 4pm Monday-Friday AEST.

1. Click here to submit a return
2. If the product you have received is incorrect or faulty please email us at
3. Once your products are received by BOD By Finch, we will send you an acknowledgement of receipt of your returned products and will inspect them.

Please note that NO returns or exchanges can be made in person.

Please contact our customer service team if you have special requirements regarding the return or exchange of product.

B.O.D By Finch cannot accept COD deliveries.

For further information please refer to our returns policy on our terms and conditions page here.